1.1 Agreement Controls. If you signed an Agreement, the Agreement controls on key terms such as plan selection, term length, pricing, billing cadence, cancellation obligations, required disclosures, and legally required state-specific notices. If there is a conflict between these Terms and your Agreement, your Agreement controls.

1.2 Updates and Notice. Company may update or modify these Terms at any time in its sole discretion. When we make changes, we will provide notice by email to the most recent email address you have on file (and may also post the updated Terms on our Website). Unless stated otherwise in the notice, updated Terms become effective on the date indicated in the notice. Continued purchase, scheduling, attendance, or use of Services after the effective date constitutes acceptance of the updated Terms, to the fullest extent permitted by law.

1.3 Application to Existing Clients. Updated Terms apply to all Clients, including existing Clients, for Services provided on or after the effective date of the update. Changes will not apply retroactively to fees already charged, Sessions already delivered, or disputes that arose prior to the effective date, except to the extent permitted by applicable law.

1.4 Non-Waiver of Mandatory Consumer Rights. Nothing in these Terms is intended to waive, limit, or otherwise impair any rights or remedies available to you under applicable law. In the event of any conflict between these Terms and mandatory provisions of applicable law, such mandatory provisions shall control. If we don’t enforce once, we can enforce later.

2.1 Age Requirements. Clients must be at least eighteen (18) years old to purchase Services unless the Company expressly agrees in writing to an exception and a parent or legal guardian signs the Agreement.

2.2 Accurate Information. You agree to provide accurate contact information, including email and phone number, and to keep it current. You are responsible for notices sent to your email address on file.

3.1 Session: A scheduled personal training session provided by a Trainer to the Client, in person or remotely.

3.2 Trainer: any coach or personal trainer engaged by Company to deliver Services, including employees, independent contractors, or subcontractors.

3.3 Plan: The tier you purchase, such as one-off sessions, month-to-month membership, or fixed-term contract.

3.4 Billing Period: The recurring period for billing, typically monthly for memberships.

3.5 Good Standing: Your account is current with payment and you are complying with the Agreement and these Terms.

3.6 Service Area: The geographic region where Company can reasonably provide in-person Services based on Trainer availability and travel practicality.

3.7 Onboarding Materials: Intake forms, screening questions, emergency contact details, consent acknowledgments, and any required updates.

4.1 Trainer Assignment. Trainer assignment depends on availability, scheduling constraints, and service logistics. Company does not guarantee any specific Trainer. Company may substitute Trainers as needed.

4.2 Trainer Substitution. Company may substitute Trainers to accommodate scheduling, staffing, availability, safety, or service logistics. Trainer substitution will not be grounds for cancellation of the Agreement, except where required by applicable law.

4.3 Scheduling Method. Sessions are scheduled through the method we designate, including email, scheduling link, text message, or portal. You are responsible for scheduling promptly and confirming Sessions.

4.4 Remote Sessions. For remote Sessions, you are responsible for a stable internet connection, adequate space, and safe equipment. If a Session is disrupted due to your connection or environment, it may be treated as delivered depending on the circumstances.

5.1 Program Variation. Company may offer different programs, training styles, or service formats (including strength, conditioning, mobility, corrective exercise, general wellness, and other offerings). The specific Services included for Client are those listed in Client’s Agreement and plan summary.

5.2 What Is Included. Unless explicitly stated in Client’s Agreement, Services include live training Sessions and general fitness guidance during Sessions only. Any add-ons such as assessments, ongoing messaging support, workout plans between Sessions, or additional check-ins are included only if stated in writing in the Agreement or plan summary.

5.3 What Is Not Included. Unless explicitly stated in writing in Client’s Agreement, Services do not include medical advice, diagnosis, treatment, physical therapy, chiropractic care, mental health counseling, or medical nutrition therapy. Company does not provide individualized meal plans unless expressly agreed in writing.

5.4 Add-Ons and Third-Party Costs. Certain programs may require or benefit from additional items or fees, such as facility day passes, parking, tolls, equipment purchases, or third-party platform fees. Any such costs must be approved by Client in writing before being incurred and are the responsibility of Client unless expressly agreed otherwise.

6.1 Restricted Access Locations. If you request Services at a location where you have restricted access (such as a commercial gym, apartment gym, or facility requiring a guest pass, registration, parking validation, access code, waiver, or similar), you are responsible for obtaining all necessary permissions and permits to allow the Trainer to perform the Services at that location at no cost to the Company or the Trainer. The inability of a Trainer to provide Services at a restricted location or Client-specific location will not be grounds for you to cancel your Agreement.

6.2 Trainer-Secured Location or Access Fees. If you request that the Trainer secure access, arrange entry, obtain a pass, or otherwise coordinate location permissions on your behalf, you agree you will be responsible for the associated costs as an additional fee, including any pass-through costs and a reasonable coordination fee, as disclosed in writing prior to incurring such costs. Coordination fees will be disclosed as either a flat fee or hourly rate before work begins.

6.3 Service Area and Reasonable Travel. Company will provide in-person Services within a reasonable distance based on Trainer availability and travel practicality. Requests that require unreasonable travel may be declined or may require additional fees. Examples of unreasonable travel may include cross-region requests that substantially exceed typical travel times, such as Long Island to New Jersey, depending on time of day and traffic. Company may offer remote Sessions as an alternative.

7.1 Client Late Arrival. If you arrive late to a Session, the Session may be shortened to end at the originally scheduled end time and will still be counted as delivered.

7.2 Trainer Late Arrival. If the Trainer arrives late, the Trainer will either (a) extend the Session to provide the full scheduled training time when feasible, or (b) reschedule the Session or issue an equivalent credit if extending is not feasible.

7.3 Trainer Cancellation. If the Trainer cancels a Session, the Session will not be deducted from your session balance and will be rescheduled within a reasonable time.

7.4 Short-Notice Trainer Cancellation. If the Trainer cancels within twenty-four (24) hours of the scheduled Session, you will receive priority rescheduling. This does not apply where cancellation is caused by an Emergency Exception described in Section 13.

8.1 Rescheduling Notice. Unless your Agreement states otherwise, you must reschedule at least twenty-four (24) hours before the scheduled Session time.

8.2 Late Cancellation or No-Show. If you cancel with less than twenty-four (24) hours notice or do not appear for the Session, the Session is forfeited and deducted from your session balance, except where required by applicable law.

8.3 Repeated No-Shows. Repeated no-shows or late cancellations may result in scheduling restrictions, reassignment delays, or suspension of Services until your account returns to good standing.

9.1 Expiration. Sessions may expire based on your Agreement and Plan. Expired Sessions are not refundable and cannot be reactivated, except where required by law.

9.2 Make-Up Sessions. If you reschedule a Session properly, make-up Sessions must be completed within the make-up window stated in your Agreement. If not stated, make-up Sessions should be completed within thirty (30) days.

9.3 Rollover. Rollover is only available if explicitly stated in your Agreement or plan summary. Otherwise, unused Sessions may expire per your Agreement.

10.1 Onboarding Required. You must complete Onboarding Materials before training begins and update them when requested.

10.2 Duty to Update. You must promptly update Company and Trainer regarding changes in condition, symptoms, diagnoses, injuries, pain, medications, pregnancy status, or limitations that could affect safe participation.

10.3 Medical Clearance. Company may require medical clearance before beginning or continuing Services if screening responses or observed symptoms indicate that clearance is prudent.

10.4 Injury Reporting and Incident Response. Client agrees to promptly report any injury, pain, dizziness, faintness, unusual shortness of breath, or adverse symptoms that occur during or after a Session. Company may suspend or postpone Services and may require medical clearance before continuing if Company reasonably determines that continued training may be unsafe.

11.1 Safe Environment. You must maintain a reasonably safe training environment. This includes adequate lighting, sufficient space, and removal of known hazards.

11.2 Safety and Staff Protection. Trainer may modify, pause, or stop exercises and may end a Session early if safety is compromised. Trainer may end a Session early, refuse to provide Services, or require rescheduling if Trainer reasonably determines that your behavior or environment is unsafe or inappropriate, including but not limited to harassment, threatening behavior, intoxication or impairment, unsafe equipment, unsafe premises, or interference by third parties.

11.3 Pets and Third Parties. If Services occur in a home or private space, you are responsible for ensuring pets are secured and third parties do not interfere with the Session. If the environment is unsafe under your control, the Trainer may leave immediately.

11.4 Personal Property and Equipment. Client is responsible for Client’s personal property and for the condition, placement, and safe setup of any equipment used at the Session location, including equipment owned by Client or a facility. To the fullest extent permitted by law, Company is not responsible for loss, theft, or damage to Client’s personal property except to the extent caused by Company’s gross negligence or willful misconduct.

11.5 Recording and Trainer Contact Information. Client may not record audio or video of Sessions without mutual written consent of Client and Trainer, except where recording is required or expressly permitted by applicable law. Client may not publish, share, or distribute Trainer personal contact information or private information without consent. Company may end a Session or suspend Services for violations of this section.

11.6 Session Counting Standard

12.1 No Guarantee of Results. Results vary by individual. Company does not guarantee weight loss, strength gains, pain reduction, performance improvements, or any specific outcome.

12.2 Not Medical Care. Services are for fitness and wellness purposes only and do not constitute medical advice, diagnosis, or treatment. You are responsible for consulting a licensed healthcare provider regarding any medical conditions, limitations, or concerns.

14.1 Plan Changes. Requests to change Plans or session frequency must be made in writing and may require a new Agreement or plan summary.

14.2 Pauses. Pauses may be offered at our discretion unless required by law. Pauses do not guarantee session rollover beyond what is stated in your Agreement.

14.3 Trainer Change Requests. You may request a Trainer change. We will make reasonable efforts to accommodate. Frequent changes or abusive behavior may result in denial of reassignment.

15.1 Force Majeure. Neither party is liable for failure or delay in performance due to events beyond reasonable control, including fire, flood, pandemic, public health orders, government action, facility closures, severe weather, labor disruptions, or similar events.

15.2 Operational Impact. During a force majeure event or Emergency Exception, Sessions may be rescheduled without penalty. Company may offer remote Sessions as an alternative when feasible.

16.1 Consent Required. If Company seeks to use your photos, videos, or testimonials for marketing, Company will rely on the opt-in consent in your Agreement (or a separate written consent). If you did not opt in, Company will not use your likeness for marketing.

16.2 Revocation. If you opted in, you may revoke future use by written notice. Revocation applies going forward and does not require removal of materials already published or distributed before your request, to the extent permitted by law.

17.1 Communications. You consent to receive service communications by email, text, or phone, such as scheduling, billing notices, cancellations, and Terms updates.

17.2 Privacy. Company collects onboarding, scheduling, and billing information to deliver Services and for legal, tax, and operational purposes. Company may share limited information with Trainers and service providers (such as payment processors, scheduling tools, and electronic signature platforms) as necessary to provide Services. Company will publish a Privacy Policy and may incorporate it by reference. Company uses reasonable safeguards appropriate to the nature of the information, but no system can be guaranteed fully secure.

18.1 Good Faith Resolution. Before filing claims, you agree to contact us and attempt in good faith to resolve the issue.

18.2 Arbitration and Venue. If your Agreement includes arbitration, venue, or governing law terms, those terms control. If your Agreement does not, disputes may be handled according to our default dispute process as communicated to you in writing.

18.3 Consumer Rights. Nothing in these Terms is intended to waive non-waivable consumer rights under applicable law.

19.1 State-Specific Rights. If you reside in, purchase in, or receive Services in a state that requires specific contract terms, notices, cancellation rights, or refund rules, those mandatory provisions apply and control to the minimum extent necessary.

19.2 Required Disclosures in Agreement. To the extent New York or New Jersey law requires specific notices or cancellation disclosures to appear in the signed contract, such disclosures will be provided in your Agreement or a state-specific addendum.

20.1 Ownership. Any training materials provided by Company, including workout plans, templates, tracking sheets, videos, written content, or other resources (“Materials”), are owned by Company or its licensors.

20.2 Limited License. Client is granted a limited, revocable, non-transferable license to use the Materials for Client’s personal, non-commercial use only during the term of the Agreement. Client may not copy, reproduce, distribute, sell, publish, or share the Materials with third parties without Company’s prior written consent.

21.1 Assignment. Company may assign its rights and obligations to an affiliated entity. You may not assign without Company’s written consent.

21.2 Severability. If any provision is unenforceable, the remainder remains in effect.

21.3 Entire Understanding for Terms. These Terms describe general policies and do not replace your signed Agreement.

For cancellations, billing issues, and notices:

Email: [Contact Email]

Billing: [Billing Email]